We always try to deliver our work to a high standard and encourage and welcome feedback especially when something does not meet your expectations. We understand that complaints can act as valuable feedback and if taken on board and responded to positively will improve the experience of others when dealing with our charity.
If you have a complaint then in the first instance please contact the following:
When we receive your complaint, we will acknowledge it immediately and try to respond straight away. In some circumstances, we will need to gain additional information which means we will not be able to reply immediately. If this is the case, then we will tell you at the time and explain why there is a delay. Once we reply, if you do not feel that the matter has been adequately addressed then you are more then welcome to raise it with our Chief Executive and this will be explained to you at the time. He too will try to respond as soon as possible and explain the reason for any further delay.