Twinline is a free national, confidential, listening and emotional support service for all parents of twins, triplets and more, and the professionals involved in their care. It is staffed by trained volunteers who are parents of multiples and is free for all members and non-members.
Twinline is open everyday from 10am to 1pm and from 7pm to 10pm on 0800 138 0509 (freephone). If you need to speak to someone out of Twinline hours you can email Ask Twinline.
Parents can phone in with any issues with their multiples which are troubling them. Often all the caller needs is five minutes of breathing space, a chat or a listening ear from someone who can identify with their situation.
Some of the most common reasons people phone are issues with their multiples:
- School issues
- Special needs
Do you need a translator?
If you want to call Twinline, but struggle with English, we can provide you with an interpreter to help you access this service. All you have to do is call Twinline, or get someone to call on your behalf, and request a translator. From there the Twinline listener will organise a time and date to give you a call with a translator on the line. Tamba’s translation services are provided by LanguageLine Solutions, who can translate into over 180 different languages. See our translation page for more information.
Feedback from Twinline users:
"It's such a relief to speak to someone who understands what you are going through. I started the call in tears and ended up laughing. I felt empowered to face the day ahead. Thank you, Twinline"
"Twinline is such an excellent idea. I rang on several occasions when things got tough at home. My partner works long shifts and it has been good to have someone to talk to."
"After finding out I was expecting triplets, I was very glad to know there was somebody who understood my shock as well as happiness"
If you're a parent of multiples and you want to find out more about how to volunteer with Twinline email Ask Twinline. Find out more by listening to volunteer Carol Welsby's experience as a Twinline listener below.