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Saving lives, supporting families

Helping Hands - support for families with twins or more facing severe difficulty

A mother reading to her twin sons on her lap

The Helping Hands project aims to provide practical support in the home to families with Twins, Triplets or More that are in severe difficulty.

This difficulty could have occurred as a result of parental bereavement, medical conditions, severe post natal depression, or very serious behavioural problems.

Helping Hands supports families in many ways, for those that are eligible this may take the form of short term practical help and support by a volunteer Norland nanny. This service is run in conjunction with Norland Agency. Please note that the placement of nannies is mostly operating in England and Wales. We are currently working on how to extend it to the rest of the UK.  

Thoughout the UK other support is provided. This support includes signposting to other Tamba services, a Home start referral, other charities support, and information on benefits, help with sourcing equipment, phone support and liaison with Health Professionals. 

To be eligible, families need to:

1) have multiples

2) be in serious need of help

3) sought help from friends, neighbours or other external agencies

4) be unable to afford to pay for help themselves

5) Be able to provide written support from a Health Professional (GP, Health Visitor, Social Worker, Teacher, Home-Start volunteer, Midwife or chairperson of your local multiples club) to support their application. 

Before applying, please see if any of the following organisations are able to provide help or support.

Home start

Home-Start is a national family support charity that helps parents to build better lives for their children. Their volunteers provide one-to-one practical support by visiting the family’s home for a couple of hours every week. 

There is a wealth of information on their website and families can either be referred by a health professional or refer themselves by contacting their local Homestart.

Visit www.home-start.org.uk/findsupport/search. Call 0800 068 63 68

Sure Start Children’s Centres

There are 3089 centres across England. Sure Start Centres provide early learning and depending on the centre, childcare provision. They also provide free information, advice and guidance on all family matters.


Local authority

Social Services do have some provision to offer help and advice to struggling families. To find your local authority visit www.gov.uk/find-your-local-council

Health Visitor

Do make your Health visitor aware of your circumstances and struggles. They should be able to give you information and advice.

How does the scheme work?

  • Families need to fill in this short questionnaire below.

  • Tamba will arrange to call the family directly to gather more information to work through their needs.

  • Families will be asked to provide Tamba with an email or letter from a health professional (GP, Health Visitor, Teacher, Home-Start volunteer, Midwife or chairperson of your local twin club.) in support of their request.

  • Once a family is identified as being eligible for support, a plan will be produced with the family to outline the support Tamba can offer.
  • For families that are eligible for support with a voluntary Norland Nanny, Tamba will produce an advert to be circulated to the nannies to see if any are able to volunteer their time and support.
  • This support is voluntary, the nannies are not paid and the support is short term.
  • If nannies haven’t volunteered to help the families by 4 weeks of the initial advert being sent to Norland, other support may be offered.
  • After the support has been given Tamba will issue feedback forms to those involved and update any Health Professionals involved.

 Thank you for your interest in this scheme and if you have any questions then please contact support-team@tamba.org.uk 

Terms and Conditions (Please Read)

Whilst Tamba will try and provide help to families in desperate need, no guarantees that help or support will be provided can be given.  If a Norland volunteer cannot be found, subject to resources, another form of support may be offered. 

All professionals participating in this scheme have been subject to the relevant checks and hold insurance.  These have been confirmed by the agencies involved. 

Decisions on eligibility and priority of requests are made at the sole discretion of Tamba.  Applicants agree to abide by these terms and conditions. 

Do you need a translator?

If you want to find out more about our Helping Hands service, but struggle with English, we can provide you with an interpreter to help you access this service. All you have to do is call the office, or get someone to call on your behalf,  on 01252 332 344 and request a translator. From there we will then organise a time and date to give you a call with a translator on the line. Tamba’s translation services are provided by LanguageLine Solutions. who can translate into over 180 different languages. See our translation page for more information.

Create your own user feedback survey

Please note, whilst the survey should be accessible on all PCs, you may not be able to access it via mobile, ipad or other handheld devices. If this is the case, you can view and fill in the survey here. 


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 Twinline 0800 138 0509. Free support and advice for people expecting twins or already looking after twins.